Thank you for choosing Glowvana — where natural beauty, handcrafted skincare, and gentle botanical care come together.

Each product is created in small batches to ensure purity, freshness, and exceptional quality.

To maintain the safety of our customers and the integrity of our formulations, please review our policy below.

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1. All Sales Are Final (For Safety & Hygiene)

Glowvana products are handcrafted and made with natural ingredients. To protect product integrity and ensure every customer receives skincare that is fresh, untouched, and safe:

All sales are final once shipped.

We cannot accept returns or exchanges on opened, used, or delivered products.

This protects the quality of our small-batch creations and keeps everyone safe.

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2. Damaged, Defective, or Incorrect Orders

If your order arrives:

• damaged,
• defective, or
• with the wrong item,

we will absolutely make it right.

Please contact us within 48–72 hours of delivery with:

✔ Your order number
✔ A photo of the product(s)
✔ A brief description of the issue

Email: glowvananaturalskin.com

A member of our Glowvana Care Team will quickly assist with a replacement or refund.

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3. Refunds (If Approved)

If your request qualifies for a refund, it will be issued back to your original payment method.
Please allow 3–7 business days for your bank or card provider to process the refund.

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4. Order Cancellations

Orders may be cancelled within 2 hours of purchase if they have not yet shipped.
Once your order enters our batching and packaging process, it cannot be cancelled.

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5. Lost or Stolen Packages

If your package is marked delivered but cannot be located, please check with neighbors or your local carrier.

Glowvana cannot provide refunds for packages stolen after delivery.
We recommend contacting your carrier to file a claim.

We are always happy to guide you through the process.

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6. Allergies & Sensitivities

Our products are made with botanicals, herbs, and natural oils.
Please review ingredient lists carefully before purchasing.

Because every skin type is unique, Glowvana cannot offer refunds for allergic reactions or sensitivities.

If you need help choosing the right formula for your skin, our team is here to support you.

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7. Customized or Special-Order Products

Items blended uniquely for you — including custom butters, serums, soaps, and scent blends — are non-refundable unless they arrive damaged or defective.

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8. Questions or Support

Glowvana Care Team
📧 support@glowvana.com
📍Flagstaff, Arizona
🕒 Response Time: 24–48 hours

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